Last updated: 21 October 2026
Spider Express Joint Stock Company (“Spider Express”, “we”) respects and is committed to protecting the personal data of everyone who visits spiderexpress.net. This policy explains what information we collect, how we use it and your rights over your data, in line with Vietnam’s Decree 13/2023/ND-CP on personal data protection.
1. Information we collect
When you submit the Consultation, Contact or Get a Quote forms on our website, we may collect:
- Your name, phone number and email address;
- Pick-up and delivery addresses;
- Shipment details: type of goods, transport method, weight and dimensions;
- The content of the message you send us.
The website also automatically records some technical information, such as IP address, browser type, device and pages viewed, through cookies and the analytics tools described in section 4.
2. How we use your information
- To contact you, provide quotes and deliver the transport and warehousing services you request;
- To answer your questions and provide customer support;
- To improve the content and experience of our website;
- To prevent spam and abuse of our forms.
We do not sell your personal data to third parties.
3. Sharing your information
Your information is only shared:
- With Spider Express staff and transport partners where necessary to deliver the service you requested;
- With technical service providers that help operate the website (for example hosting and email delivery);
- When required by a competent authority in accordance with the law.
4. Cookies and third-party tools
Our website uses:
- Google Analytics to measure visits in aggregate;
- Google reCAPTCHA to protect our forms from spam;
- Links to Zalo, Facebook and YouTube when you click the corresponding buttons.
These services may use cookies under the own policies of Google, Zalo and Meta. You can disable cookies in your browser settings; some website features may then not work fully.
5. Storage and security
Data is kept only as long as needed for the purposes above or as required by law. We use technical measures such as encrypted connections (HTTPS), a firewall and access controls to protect your data.
6. Your rights
You may ask to access, correct or delete your personal data, or withdraw your consent to its processing. Please contact us using the details below and we will respond as soon as possible.
7. Contact
SPIDER EXPRESS JOINT STOCK COMPANY (Công ty Cổ phần Giao hàng nhanh Spider)
Address: 117 Luu Bao Street, Kim Long Ward, Hue City, Vietnam
Phone/Zalo: +84 961 466 670
Email: contact@spiderexpress.net
8. Changes to this policy
We may update this policy from time to time. The new version will be published on this page with its update date.